We offer a full refund for any item received in defective or damaged condition within 30 days from the date of purchase. Only unworn / unused items will be accepted for returns. Please contact us at firstname.lastname@example.org to approve a return. We reserve the right to deny a refund without prior return approval. If the return is approved, the customer will be issued a full refund (including shipping) to the original form of payment and a pre-paid return label will be provided. Please note that the refund process may take 5-7 business days upon package arrival to our return department and reflect on the bank statement.